I'm working on a presentation about organizational culture, emotional intelligence at work and that sort of thing. It's been fascinating to prepare for it - I've read lots of very interesting books, including:
Dealing with Difficult People by Roberta Cava
A Survival Guide to Working with Humans by Gini Scott
The Nonverbal Advantage by Carol Goman (fascinating look at how you can learn to read body language and use it to guess what's going on in peoples' minds)
How to Reduce Workplace Conflict and Stress by Anna Maravelas
Authentic Conversations: Moving from Manipulation to Truth and Commitment by Jamie & Maren Showkeir (thanks to Cindy for sending me this one)
The Manager's Book of Decencies: How small gestures build great companies by Steve Harrison -- I really enjoyed and learned a lot from this one
The Civility Solution: What To Do When People Are Rude by P. M. Forni -- this one is a really useful one, good for dealing with any situation in which people are rude.
Coping with Toxic Managers, Subordinates... and other difficult people by Roy Lubit. Fascinating, well-written, but it's really scary to know how many different types of toxic people are out there.
Corporate Culture: Illuminating the Black Hole by Jerome Want. A very comprehensive look at different factors that influence corporate/organizational cultures